User Research

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January 10, 2022
Scaling Affordable Housing Digital Products
With affordable housing in high demand, and home seekers having a variety of needs, how do we decide the direction of the platform?
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October 6, 2021
Accessible Affordable Housing: A Bloom Housing Case Study
Our Lead Designer, Jesse James, presents for California's Department of Rehabilitation Virtual Vendor Fair Bloom Housing's journey to work together with local community partner to make that our product as accessible as possible.
Civic
September 28, 2021
It's All in the Data: Driving Affordable Housing Solutions
Affordable Housing Webinar Series discussing how to uplift data when creating affordable housing solutions.
Thought Leadership
Civic
user research, design strategy
June 8, 2021
4 min read
Lessons from Mapping the Affordable Housing Process with Participatory Methods
Journey mapping is a design tool used to better understand the overall process the user is experiencing while using a product.
Civic
March 30, 2021
8 min read
Digitizing Government Services: A DAHLIA Case Study
Office of Civic Innovation’s Learning Lab: Digitizing Government Services
Thought Leadership
Philanthropy
app design, design strategy, user research, ux/ui
March 19, 2021
5 min read
Service Design: 2 Easy Tools to Improve Your Organization
My favorite thing as a designer is collaborating with clients to answer big, messy questions.
Thought Leadership
design strategy, user research
October 15, 2018
4 min read
How We Use Design Sprints to Rapidly Prototype and Build Empathetic Products
How we use design sprints to create solutions that are user-centered and sustainable.
Civic
May 23, 2018
6 min read
Bridge SF City Spotlight | City of San Francisco & Exygy
Roshen Sethna, Exygy’s Civic Partner, and Barry Roeder, at the City of San Francisco, share the story of creating DAHLIA, San Francisco’s affordable housing portal in 2018.
Civic
user research, design strategy
August 18, 2016
3 min read
Human-Centered Design with the White House’s Opportunity Project
How to build empathy and test your product with users using human-centered design.
Website Development
Website Design
User Research
TECHNICAL AUDIT
Design Strategy
UX/UI
Organizational Development
App Design