Recently, a new hire at work asked a poignant question: How do we approach social impact organizations with our services while being mindful of the savior complex? I love that question, and quite frankly, more people should be asking themselves that question. 

With affordable housing in high demand, and home seekers having a variety of needs, how do we decide the direction of the platform?

Our Lead Designer, Jesse James, presents for California's Department of Rehabilitation Virtual Vendor Fair Bloom Housing's journey to work together with local community partner to make that our product as accessible as possible.

Affordable Housing Webinar Series discussing how to uplift data when creating affordable housing solutions.

Journey mapping is a design tool used to better understand the overall process the user is experiencing while using a product.

Office of Civic Innovation’s Learning Lab: Digitizing Government Services

My favorite thing as a designer is collaborating with clients to answer big, messy questions.

How we use design sprints to create solutions that are user-centered and sustainable.

Roshen Sethna, Exygy’s Civic Partner, and Barry Roeder, at the City of San Francisco, share the story of creating DAHLIA, San Francisco’s affordable housing portal in 2018.

How to build empathy and test your product with users using human-centered design.