Make it accessible and inclusive, make it great!
Vanessa Guilloteau and Nahema Soussin are from Canal+, a French media company. They faced the challenge of making their software platform accessible across multiple channels and languages. They prioritized inclusiveness by assessing pain points, leveling up the team across UX methodologies, replacing design tools, creating a new design system, and hiring new roles.
They also created squads dedicated to accessibility and tested with blind users to improve the product experience. The iterative process involved collecting insights, collaborating on solutions, and validating iterations. The challenge now is to convince more entities to do the same.
Across our own product teams, we’ve also realized the need to include the whole team, including design. product and engineering to standardize how we deliver products that are accessible.
Here are some key takeaways: